When your garage door breaks, you need a company you can trust. Not all companies are able to deliver you the quality repairs you need. The team here at Neighborhood Garage Door Repair is always available to help you. We have a large service area, but if we do not reach your community, here are a few tips to choose a good company.
1. Technicians Provide Proper Evaluation of Your Problem
It’s not always a good idea to replace just one part on your garage door. For example, if one roller is worn, replacing just the one roller may not be a good longterm solution. It would be reasonable for your tech to suggest you replace them all so you get longer life out of your door.
However, if the technician pushes you to pay for extra replacements, then they are likely only making the suggestion to increase the sale. A reputable company will tell you the basics of what needs to be replaced and then give you the option to do more. They’ll respect you when you say you aren’t interested and make the necessary repair.
2. They Have a Set Price For the Parts
Some companies will send a price book or have some type of information the amount a new part will cost. If they don’t seem sure about the price of standard parts, then it is likely they are trying to gauge how much you are willing to pay.
You can also do a quick search online to see how much the part normally costs. It is normal and expected for a company to do a 20%-30% markup on the base cost of a part. They have to pay their admin fees, shipping, and storage costs for parts. However, if the part is double or more, then you should find another company to do the work.
3. They’ll Answer Your Questions and Provide Solid Information
A trained technician will not shy away from answering your questions. They’ll be able to give you the information you need to make a good decision. You won’t feel rushed to make a decision and get going on the work. Quality techs will give you the time you need to decide on a plan of action.
4. They Have a Good Supply of Common Parts
Generally speaking, a technician should have the parts they need to make the repairs on your garage. If they need to special order a part that isn’t common, that is to be expected. However, if it is normal rollers, bolts, springs, etc., they should have those parts with them.
Normally, a company should be able to come out and provide you with the repairs the same day they arrive. When you contact our team, we even have the ability to come out the day you call us. We offer 24/7 emergency repair in order to keep your garage door working.
Call our Professional Team Today
If you are in our service area, please call our team at Neighborhood Garage Door Repair. We can send someone over to your home right away. Our company is really good about getting to you within a few hours of your call. We look forward to working with you.