Neighborhood Garage Door Service

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Why Won’t My Remote Work The Garage Door?

Spanish styled home with a brown garage door

If your garage door remote stops working, there are things you can do to troubleshoot the problem. The team here at Neighborhood Garage Door Repair put together a few tips you can try to get your remote working again. If you are still having problems, don’t hesitate to call us so one of our technicians can come out and look at it.

1. Clean the Battery Contacts

Like any electronic, the battery connectors can get gunked up with battery acid. Look at the connections, take out the batteries and clean them off. You can use a small amount of rubbing alcohol on the end of a q-tip to wipe off the the connectors.

2. Replace the Batteries

Go ahead and swap out the batteries for a new set just to make sure that is not the problem. Even if they aren’t fully dead, they may be too low to operate your garage door. Put in a fresh set of batteries and try to use the remote again.

3. Clean Off the Sensors

The remote has an “eye” on it that transmits a signal to the receiver. The garage door opener is the receiver. It also has an “eye” to receive the signal. Both of these sensors need to be wiped off completely.

To clean the sensors, use a lint-free dust rag. Avoid wetting down the cloth to clean the sensors. You just need to wipe across the same way you would a camera lens.

4. Pair The Remote to the Opener

If you have cleaned the sensors and swapped out batteries, then you should consider re-pairing the remote to the opener. Start by unplugging the opener and taking the batteries out of the remote. Leave the power shut off for 30 seconds. Hook everything back up and see if it makes a difference.

After that, you may need to push the “learn” button on the unit to re-progam the remote. Look at your owners’ manual to give the exact sequence to push to program the remote. The learn button usually, red, yellow, or blue.

5. Get a New Remote

You may need to spring for a new remote if the one you have won’t work. Look for a replacement online that is compatible with your unit. There should be a manufacturer and serial number on the opener. This will require you to use a ladder to check.

Often times, the serial number to the remote is underneath the light cover. If you don’t have a cover, then it is likely on the back near the learn button.

Call us Today For Repair Help

The team here at Neighborhood Garage Door Repair can send one of our friendly technicians over to your home today. We will figure out what’s going on with your remote and provide you with a solution. Get in touch with us today so we can help you.

You Can Trust Us for the Job

positive reviews

They sent Doug Fussell out to my house on the day after Christmas! I had only called them three days before! Doug was a premier technician, very thorough and very efficient. I expected him to take two days, since he was replacing two doors and adding openers on each door. He only took the daylight hours of one day! I could not believe how fast he was! In addition, he thoroughly taught me how to use the remote openers. I highly recommend them to anyone!
~Donald B.

positive reviews

We just bought a home and this company was so understanding as I had to change the appointment time a few times. Then the tech came out and was so kind and helpful. I could not have asked for a better experience and will suggest them to anyone who needs work done on their garage door!
~Tammy K.

positive reviews

My garage door broke on a Saturday night as I was getting ready to leave for a holiday party. Kelvin was here within 30 minutes. He reviewed everything with me that was happening with my door. He gave me the estimates of what was immediately needed to be done in order for my door to raise and then what I will need to have done very soon. I could see all the problems he pointed out to me and I decided to have everything done. He completed everything that night. I was very satisfied with Kelvin’s professionalism and the work he did. Thank you again.
~Joyce N

We Service All Makes and Models of Garage Doors and Openers